Contributes to the development and design, testing, deployment and support of our Industrial Internet of Things products and solutions. This position requires direct interface with external customers and internal multifunctional team members (hardware and software engineering, Quality Assurance, program management, business development, and pre-sales engineering personnel).  Target customers are all based in the USA with some travel for on-site work required.

Customer meetings and on-site solution development and installations:

• Demonstrations of customer use cases and workflow and solution, on-line and in-person
• On-site installation and site surveys
• Development of technical documentation and knowledge transfer materials

Customer Solution Evaluation and Testing:

• Creation of physical and software environment that mirrors the customer solution
• Develop Integration and testing of customer solution
• Documenting test results and creating tickets and follow through on issues/bugs and new feature requirements

Administration:

• Maintain and follow through on customer tickets (features, bugs, activities)
• Document customer visit reports
• Answer support calls, customer emails and internal communications

Training:

• Develop and conduct training materials for external customers
• Translate technical features and functionality into customer observable features
• Train new company personnel on solutions

Education & Experience:

• BS degree in Engineering, Computer Science or equivalent experience
• 3-5 years of RF communications or identification systems
• Experience with networks, light software development or systems (SQL scripting, Windows installation, Database design)
• Experience with customer engagement and resolution of customer issues

Competencies:

• Proven troubleshooting and problem-solving skills
• Passionate about customer satisfaction

Communications:

• Exceptional communication skills and experience with dealing with challenging customer situations

Other considerations:

• US Military Veterans preferred but not required
• Occasional (15 – 25%) domestic travel
• Active US DoD Secret Clearance or Ability to obtain a US DoD Secret Clearance

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we may only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.